We are available via email, chat, and SMS from 6am - 6pm Pacific Standard Time (9am - 9pm EST) 7 days per week. Please allow 24-48 hours for a response from our support team.

OneSkin

What is OS-01 and what does it do?

What is a Topical Supplement?

What is the difference between OS-01 FACE and OS-01 BODY?

How is OS-01 FACE formulated for use on areas exposed to the most damage (face, hands, and neck)?

How is OS-01 BODY formulated specifically for the skin on the body, except the face?

Can I use this OS-01 BODY on my face?

Do OS-01 FACE and OS-01 BODY have different concentrations of the OS-01 peptide?

How does PREP specifically prepare my skin for the OS-01 FACE Topical Supplement?

What size is the OS-01 FACE bottle?

What size is the OS-01 BODY bottle?

What size is the PREP bottle?

How long will my Topical Supplement last?

How long will one bottle of PREP last?

Are your Products safe/clean?

How does OS-01 FACE compare to retinol?

How should retinol be used with OS-01 FACE?

What are the shelf lives of your products? How should they be stored?

What is OneSkin doing for sustainable packaging?

Product Questions

What are the ingredients in your products?

Are your products fragrance free?

Where are your products manufactured?

Where do you source your ingredients from?

Ingredients

How should I integrate the OS-01 Topical Supplements into my current skincare routine?

How should I integrate PREP into my current skincare routine?

Are your products safe to use while pregnant/breastfeeding?

Can my child use your products?

Product Usage

How long do I have to update my shipping information after an order is placed?

My package says it has been delivered, but I don’t have it.

My item(s) broke during delivery, can I get a new one?

My order status says unfulfilled, what does that mean?

Do you offer price adjustments?

How do I cancel an order?

Can I make changes to my order once it's placed?

Do you offer your products for wholesale distribution?

Order Questions

When will my order ship?

Do you offer international shipping?

Do you offer expedited shipping?

Where can I view my tracking information?

Shipping Questions

I forgot to cancel my subscription, can I return the current shipment for a refund?

Can I switch my subscription between OS-01 BODY and OS-01 FACE?

How can I apply a discount code to an existing subscription plan?

How can I cancel my subscription?

Subscriptions

What is your refund policy?

Returns & Refunds

How do I create an account?

How do I update my payment information?

How do I reset my account password?

How do I update my email address?

Account Questions

What is skinspan?

How are your Topical Supplements different from regular moisturizers?

Why is the OS-01 peptide delivered topically?

What current research are you working on?

Is there any human data available on your Topical Supplements? Has it been published?

I’ve read everything on your website, where can I go for more information?

Science Behind OneSkin's Products

Can I use my non-reusable OS-01 FACE bottle with the refillable package?

How can I change my subscription to the refillable pouches?

How much will I be saving with the refillable pouches?

When can I expect to receive the refillable pouches of OS-01 FACE and/or PREP?

Will the OS-01 BODY bottles be refillable too?

How can I clean my reusable pump?

How can I request a new pump, bottle, or plastic shell?

Refillable Packaging

Do you have a referral program?

How Can I Partner With Your Company?

Referral Program & Partnerships

All articles

Categories

Product Questions

Ingredients

Product Usage

Order Questions

Shipping Questions

Subscriptions

Returns & Refunds

Account Questions

Science Behind OneSkin's Products

Refillable Packaging

Referral Program & Partnerships